FAQ

Products

Wasn't your company called ENDEVR and LifeStrength before?

Yes! Our original company name was LifeStrength back in 2010. Then several years ago, we changed the name to ENDEVR because of our expanding product base. Now that we only provide our PureStrength ion bracelets, we think it should be called just that—PureStrength. 

What size of a band should I buy?

There is a sizing chart located on each product page.

Can I get my wristband wet?

Yes. Our technology works in water and the products can be hand washed and air dried. Do not machine wash or tumble dry.

How long does my wristband last?

Our products are constructed of high-quality materials and designed to withstand daily use. Every PureStrength™ wristband comes with a lifetime warranty for manufacturer defects.

Can I wear it 24 hours a day?

Yes, but every person is different. Some people prefer to wear their wristbands 24 hours a day while others wear it only while participating in daily activities.

How should my wristband fit? Does it need to touch my skin?

The fit is a personal choice and should be comfortable, but not too tight.

Can anyone wear the wristband?

People from all walks of life including small children and the elderly wear PureStrength™ products.

What if I have a known silicone or metal allergy?

Some of the minerals we use are metallic in nature. If you have a known metal allergy, do not wear our products. Also, many of our products are made of silicone. If you have a known silicone allergy, do not wear our silicone products.

Why does my wristband have a mylar hologram?

We have included the Mylar hologram piece on our products for official authentication and aesthetic purposes only.

Do you have safety testing data sheets on the contents of your products?

Yes, please refer to the following documents:

Intertek - SVHC Screening Test
Intertek-U.S.F.D.A. Rubber Testing
Intertek-LFGB (Germany) Band Test
Intertek-EN71-3 Toxic Element Test
Intertek-RoHs Chemical Test
Intertek - PFOS & PFOA (Band)
Intertek-REACH Regulation (Band)
Intertek-California Prop 65 (Band)
Intertek-EN71-3 Toxic Element Test (Dark Anion Powder)
Intertek-EU MSDS
Intertek-French MSDS
Intertek-German MSDS
Intertek-Spanish MSDS
Intertek-US MSDS
Intertek-Canada MSDS
Intertek-Australian MSDS

Shipping

Can I add an item to my order after it's been placed online?

Orders cannot be changed after they have been submitted. Please make sure to double-check all of your order information before submitting your order.

Can I change the shipping address on my order after it's placed online?

Orders cannot be canceled or changed after they have been submitted. Please make sure to double-check all of your order information before submitting your order.

Will I be charged tax if I place an order on PureStrength™.com?

Utah is the only State where residents are subject to sales tax.

How long after my order is placed will it take to ship?

Most orders ship within 1-2 business days from when the order is placed. PureStrength will notify you via email when your order has shipped.

How do I calculate when my order will arrive at my shipping address?

Depending on when the shipping confirmation email was sent, you can calculate when your order will arrive by associating the shipping date with the shipping method you selected when you place your order.

Do I count the day I placed the order as the first business day?

No. The first business day is the next business day after you placed your order. For example, if you placed your order on Monday, the first business day is Tuesday. If you placed your order on Friday, the first business day is the following Monday, and so forth.

Do you ship to P.O. Boxes?

Yes, we sure do!

Will my international order have customs or brokerage fees added onto it?

Possibly. Packages that are shipped from one country to another can have brokerage or customs fees added onto them. The person receiving the package is responsible for paying these fees for customs clearance. Customs policies vary widely from country to country. These fees are imposed randomly and at the decision of the specific country and post office that is accepting the package. We have no control over these fees and cannot predict what they may be.

If I haven't opened the product and would like to send it back, can I refuse the package or just write "Return to sender" on it?

Any mail that is refused, or marked "return to sender" or sent "postage due" will have a deduction of that postage amount from any refund. We regret any inconvenience this may cause.

If I am charged any customs/import fees, does PureStrength pay for that?

PureStrength is not liable for customs/import fees that may be applied to shipments outside of the US.


Return/Refund Policy

What is the PureStrength 30 Day Money Back Guarantee?

ONLINE PURCHASES: Your online purchase is backed by our 30 Day Money Back Guarantee. If you're not completely satisfied with your PureStrength™ product, you can return it within 30 days of your original purchase date for a 100% refund. The product must be in re-sellable condition. The PureStrength™ 30 Day Money-Back Guarantee only applies to purchases made on the PureStrength.com website. Bracelets that have been sized or cut to fit are not covered.

Disclaimer: Most PureStrength users report positive benefits with our products. However, individual Results may vary. PureStrength does not make any specific claims for intended results. Any statement of benefit or inferred statement of benefit have not been evaluated by the United States FDA. PureStrength products are not intended to diagnose, treat, cure, or prevent any disease.

RETAIL LOCATIONS: For retail purchases, such as at a mall kiosk or an Authorized PureStrength Event, please contact your original retail location or Authorized Reseller for their specific terms and policies. Bracelets that have been sized or cut to fit are not covered.